FreeTaxUSA Reviews

Files on March 10th and still no refund and tried to call no phone number listed I have done the signin and try to get help but not respond
Today it's may 25th already
How are you all getting away with this?

The return was free and all, but then when I needed help they were not helpful at all. All I got was "did you call the irs?" "Sorry we don't know" it's been 90 days and I'm about to be evicted in a couple weeks, with no answers. The IRS said they don't have the return but FreeTaxUSA they can't do anything even tho they are the only ones who say the IRS has the return. I haven't had problems in the past but they didn't have some helpful amazing customer service like they advertise.

I used FreeTax USA this year for the first time. As a former TaxAct user I can honestly say this was much easier and still very thorough. It had all the bases covered. It was easy and straightforward. I don’t have a very complex return, some investments and interest. But it did everything I needed and more. I filed my federal and state return through them and the fees for e filing were reasonable and I look forward to using it again next year. Good product

For a year of pandemic and relief packages Free Tax USA makes it hard. You have to pay 14.99 before you can even file an amended return when tax services such as H&R and turbo tax (which are way more advanced in software) are free! Who the hell wants unlimited amended tax returns? We just want to file so we can get our damn money! I definitely will be going elsewhere to file my taxes next year!

I have used Freetaxusa for many years. We use the service and pay for at least 3 returns each year for at least the past 5 years. I've never really had and issue. This year is different. I had to file an ammendment for both state and federal. Its not until after you have paid that they tell you the 14.99 they charge does not allow you to efile state. So you still have to print and mail your return. They know the State you are amending so it really should alert you beforehand. If I knew I'd have to pay for ink, paper, envelope, stamp etc. I'd of just printed the form, filled it out myself and mailed it. I was paying for the convenience. So much for that. Contacted customer care and no response yet.

Filled my 2020 state and federal tax return with freetaxusa.com. It seemingly went off with out a problem. I was able to send them in by Jan. 28th. I owed the state, but was supposedly getting $1,906.00 for my federal refund. It seemed a little more than what I’ve gotten back in the past, but I thought it might have something to do with COVID. Refunds were taking about 21 days to get direct deposited. 5 to 6 weeks had gone by. I emailed freetaxusa.com. They stated they had no information once it was excepted by the IRS. Then I discovered, on the IRS website, my refund was going to be $600.00 less. Emailed freetaxusa.com. They stated I would have to contact the IRS. On Mar. 24 I finally got a direct deposit of $1,273.06. Apparently $32.94 was deducted for the tax correction. Next year I’m going back to Turbo Tax. This was a live and learn tax season for me.

Still waiting been saying still processing. Now looking at the reviews i don't know what to think. This crazy. Wishing the best

It's been 7 weeks now since I've filed my taxes and which were filed electronically at that. Even the IRS site says I should have had my refund by now according to the IRS 9 out or 10 returns are processed and refunded within 7-21days. It all started with free tax USA when I signed up to have my refund put on a prepaid visa card which was suppose to be mailed to me with 7days. Thank goodness I didn't give them my real bank information I can only imagine what issues I would be having at this point. Anyway about 10 days at the time had passed and I realized that my debit card hadn't arrived yet so I called the card company from which the debit card was coming from. Now I had emails that verified that I had signed up for a refund to be put on this debit card and mailed to me. So I contacted the card company and they didn't have any information on me anywhere in their system I said that can't be and after about 30 minutes of denial and back and fourth with the representative for the card company I accepted the facts that they didn't have my info. So I then started the week long process that it took to find a way to contact free tax usa and still to this date have not had a single personal phone with anyone from free tax usa. Not a single call from them or even a email from them with a number for me to contact them at my convenience. All I've seemed to have gotten is once we file it it's out of our hands it's not on is any more at that point you need to contact the card company that's what they told me which told me they didn't even read my email where I explained that they didn't have my info which lead me to believe they didn't ever send the info to the card company. I never contacted the card company again seeing that I had already been told that the routing number and the account number that was given toe from free tax usa was not a number that was associated with their cards or accounts. So I then contacted tax hawk which I believe own free tax usa I think that's the case seeing where it says all returns go to tax hawk before they are released to the customer or vise versa or to the IRS. Well again it took 3 days of page scanning looking for a number and of course no number just like free tax USA no number to be had unless. Now hear this after all the trouble they have caused me they only talk to customers who pay them $14.95 to be able to speak to an agent I'm sure which is a waste of money seeing that they only point the finger and pass the blame on to another reason or company. Anyway when I emailed tax hawk with my info they responded back informing me that they had not one thing regarding my name or any of my info I'm their system as being a customer who had file his taxes through their online service. I was livid at this point. I filed my taxes on the 23rd of February its now the 5th of April. My tax return on the IRS website says return is still being processed no time as to when it will be completed. I'm a single guy with nothing major to review. I don't get it I was going to use this money to get a home seeing that I had lost my home of the last 9 years in January and I finally found a homeowner who was renting a place with a huge shop and all perfect for my needs something I've been looking for to have for years now it was a dream come true I was told I would have my return within 3 weeks max that most all 9 out of 10 returns are processed within 10 days since electronically filing them. This was an exciting time to finally had found a home to start over in after now basically being homeless for the last two and a half months now staying where I can my dog and myself. Not too mention that I'm losing all my belongings now on the 12th of this month bc I don't have a place to move my things to from storage I literally have everything I own from my entire life in the storage unit and it's got the few only things I have to remember my mom by all the things from my childhood that she had kept together for me all my furniture everything I have to my name is about to be sold unless I have someone step up and help me in this situation which I would be grateful svd and will take care of whatever it takes to clear up as soon as I get my refund back it's the worst experience of my life I have no one no family to ask for the help if anyone would be willing to help a desperate guy with some of this nightmare I'm living each day not to mention the stress it's putting on me thinking that I've about to lose my most prized possessions I have I will pay it back 10 fold anyway no one use Free tax usa if it's the last place to even use don't just take you tax return and do it yourself the irs will review it if something is wrong they will correct it. But it's strange how free tax USA has no way of contacting them and their father company doesn't have any of my info seems awefully suspect to me if I do say so. Some one feel free to contact me through here if anyone can help I thank you all from the bottom of my heart

States that federal is free even for advanced but they charged me $60...what a lie. I have used turbo tax for many years but not sure I will anymore....there are several nonlying programs out there

No support, no reply to e-mail/chat questions, worthless help screens, no ability to view state returns UNLESS you pay money for what they say is FREE-DO NOT USE THIS TAX SOFTWARE PROVIDER-You will be very unhappy. Try Turbo Tax, H&R block, Tax Act or any other company.

These people entered in a fake bank account and stole my 2019 taxes, stimulus and is stealing my 2021 stimulus. Do not use the dumb ass thieves im about to get the federal government involved asap

Everybody please read!!!!!! I went to file my taxes with turbo taxes trust me guys when I tell u they have a glitch in their system to where it was taking over a thousand dollars from me I went to file with H&R block only to keep getting rejected saying my social was not correct then it said my dependents social was not correct but I knew my info was correct so I saw freetaxusa I was a little skeptical because I never heard about them.. guys when I tell u!!!!!! I filed my taxes within an hour my federal was accepted an in a few days my state was accepted I was like this is what's up!!!!! I received all my money with no problems I told all my friends an family about freetaxusa!!!!!!! I will be looking to do my next year taxes right here with Freetaxusa!!!!!!!!!!an ohhhh check this out what they charge to file ur taxes is unbelievable!!!!! The price is too good to be true......Thank u freetaxusa for the wonderful experience!!!!!!!!!!!!I give 20 stars!!!!!!!!!